{"product_id":"9781529146837","title":"Unreasonable Hospitality","description":"\u003cp\u003e\u003cb\u003eThe must-read, bestselling book on service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eAt just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named\u003c\/span\u003e\u003cb\u003e\u003cspan\u003e \u003c\/span\u003ethe best restaurant in the world.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eHow did Guidara pull off this unprecedented transformation?\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eThrough unreasonable hospitality: Radical reinvention, a true partnership between the kitchen and the dining room – and a belief that extraordinary experiences are created by going far beyond what’s expected.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eGuidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled holiday.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eBut the most lasting impact was felt behind the scenes. Guidara’s leadership philosophy empowered his team to think and act differently, learning:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHow to deliver praise and criticism with intention\u003c\/li\u003e\n\u003cli\u003eWhy the solution to the toughest business challenges is often to give more, not less\u003c\/li\u003e\n\u003cli\u003eHow real magic happens when every employee starts thinking like an owner\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003cspan\u003eNow in \u003c\/span\u003e\u003ci\u003eUnreasonable Hospitality,\u003cspan\u003e \u003c\/span\u003e\u003c\/i\u003e\u003cspan\u003eGuidara shows us that \u003c\/span\u003e\u003ci\u003eany\u003c\/i\u003e\u003cspan\u003e business can choose to be a hospitality business – and how we can all transform ordinary transactions into extraordinary experiences.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePacked with vivid stories from the world’s most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer,\u003cspan\u003e \u003c\/span\u003e\u003ci\u003eUnreasonable Hospitality\u003c\/i\u003e\u003cspan\u003e \u003c\/span\u003eis an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.\u003c\/b\u003e\u003c\/p\u003e","brand":"Pansing","offers":[{"title":"Default Title","offer_id":50760133148918,"sku":"9781529146837","price":79.9,"currency_code":"MYR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0767\/8050\/3286\/files\/7180J1YRrQL._SL1500.jpg?v=1780972637","url":"https:\/\/shop.litbooks.com.my\/products\/9781529146837","provider":"Lit Books","version":"1.0","type":"link"}